Utility Billing / Collections Department

Have a Sewer Emergency?

• For sewer-related emergencies, please call 956-580-8780. The line is available 24 hours a day for sewer emergencies.
• For other water-related issues, please report the problem to the MyMission311 app or call 956-585-3111
• Customer Portal Page
• Water Meter Replacement Project Updates Page
• Make a payment Page (1-833-277-0389)
• 2024 Water Quality Report

Ordinances

• Ordinance 5243 Drainage (PDF)
• Ordinance 5244 Water/Sewer (PDF)

Forms

• Paperless Billing Option Sign-Up Form (PDF)
• Water Service Application (PDF)
• Solicitud de Servicios (PDF)
• Disconnection Reconnection Form (PDF)

Applications require a valid driver's license or state-issued ID (Mexican Nationals can use a current passport, visa, or matricula) for each person requesting services.

A formal rental lease/agreement if renting, otherwise a warranty deed or deed of trust.

Authorization for Automatic Payment (DOCX)

• Auto Bank Draft forms need to be submitted with a copy of a voided check to confirm the account and routing number.

Please print, fill out, and Email to the Utility Department

Utility Billing

The Business Office is responsible for billing and collection of payments for water, garbage, drainage and sewer services provided by the City of Mission.

Connecting New Utility Services

New customers requesting water, wastewater, and/or sanitation services with the City of Mission must apply in person at the Business Office in City Hall. If you are unable to apply in person, you may send someone with an informal letter of authorization signed by you with the items listed below, or you may fax all items to 956-580-8659. Attn: Utility Billing Department or submit via email to the Utility Department . You will be contacted by a representative for payment instructions if submitting a request electronically.

Requests received after 3 pm may be processed until the following business day.

 All faucets or water-related appliances must be turned off, or services will not be turned on until the customer contacts the Business Office to schedule a second attempt.

Residential Service Requirements

• Valid driver's license or state-issued ID (Mexican Nationals can use a current passport, visa, or matricula) for each person requesting services.
• A formal rental lease/agreement if renting, otherwise a warranty deed or deed of trust.
• Completed Utility Service Application-Residential (Residential/Commercial Applications (English) (PDF))

Commercial Service Requirements

• Owner/President/Manager's driver's license or state-issued ID
• A formal rental lease/agreement if renting, otherwise closing a warranty deed or deed of trust
•  Documents establishing the business structure or Business Permit will be required for business entities
• Completed Utility Service Application-Commercial (Residential/Commercial Applications (English) (PDF))

Water & Sewer Taps Requirements

Requests must be made in person. If you are unable to apply in person, you may send someone with an informal letter of authorization signed by you with the items listed below, or you may fax all items to 956-580-8659. Attn: Utility Billing Department or submit via Email to the Utility Department. You will be contacted by a representative for payment instructions if submitting a request electronically.

Information Required

• Completed Water Tap Application (Water Tap Application (PDF))
• DL/ID
• Subdivision Name and Lot Number
• Building Permit

For a 1-inch meter or larger, you need to contact Public Works at 956-580-8780 for pre-approval.

Disconnecting Utility Services

Requests to disconnect service must be made by the account holder or other authorized person on the account in person or by emailing the Utility Department the disconnection form.

Transferring Service

Requests must be made in person by the account holder.

The Utility Billing Department offers Mission residents the option to pay their water bill by the following methods:

• In person at City Hall (5% credit card fee applies)
• Drive-through available.
• Drafting of checking account via bank draft each month.
• By Phone at 833-277-0389 ($1.25 Fee)
• Payment Drop-off Box
• Utility Online at Municipal Online Payment Website ($1.25 fee)
• Walmart
• HEB

Sanitary Sewer Rates

Water Rates

Commercial, Industrial

Water Rate Variable Table / Monthly Usage (Gallons)

Ordinance Number 3149: Adopted by the City Council

Residential Garbage Service Is Provided Twice a Week and Brush Pick up Is Once a Month by Our Sanitation Department. For Additional Information on Service Days for Your Area, Please Call Our Office at 583-2564.

An additional service provided by our Department is temporary disconnection, which is defined as follows:

• Temporary disconnection means you will be billed $3 for every month you are away, and a $20 service fee is charged for restoring your service.
• A $25 Reconnection Fee will be charged to accounts that have been disconnected due to nonpayment.
• A 5% Late Fee will be charged if the current bill is not paid by the due date. (20 days from date of mailing)

Trash / Brush Pick-up Schedule

• Trash Pick-up Schedule (PDF)
• Brush Pick Up Schedule (PDF)