Frequently Asked Questions

Contact Utility Billing and Collection department at 580-8660

The 2nd and 4th Monday of each month at 4:30 pm at City Hall

Call 956-580-8660 or 833-277-0389 (IVR)

Not at this time.

You can pay by phone by calling the automated system at 833-277-0389. You must have your account number and address available. There is a $1.25 fee.

The automated system does have the option to take partial payments.

There is a $25 reconnect fee.

Water will be reconnected the same day you were disconnected as long as the payment and reconnection fee have been paid. (Water will not be turned on if faucets have been left on).

You can call 956-580-8660. Calls will be directed to an answering service at which time they will contact the person on call.

Lobby hours are Monday through Friday from 8 am to 5 pm. The drive through is open Monday through Thursday from 8 am to 5:30 pm, and Friday from 8 am to 5 pm.

There is a night drop box northwest of the drive thru. Only checks and money orders will be accepted - no cash. We also offer pay by phone and online. Visit our city website for more information.

Yes, with a debit or credit card (Master or Visa only).

Not at this time.

You can pay online, by phone, or at HEB/Walmart (you must be current with your bill).

You must call our office at 956-580-8660 to verify payment has been made (Please make sure you include a $25 reconnection fee). Once verified, a reconnect order will be sent out.

Unfortunately, not at this time.

Please contact our Sanitation Department at 956-583-2564.

Please contact our Sanitation Department at 956-583-2564.

Not at this time.

There is no charge for the new meter.

As meters age, they tend to run slower and may not measure the water going through them. Depending on the age and accuracy of your existing meter or undetected leaks, you may experience a higher bill due to the accuracy of your new meter. The new meters will simply record consumption more accurately.

Yes, there will be a temporary service interruption while the meter is replaced, but typically less than 30 minutes. A project representative will notify each resident prior to the installation of the new meter.

No, you do not need to be home.

Contractors on behalf of the City of Mission, Performance Services, and Sensus, will replace the meters. Work crews will wear identification badges and carry a letter from the City of Mission explaining why they are in the neighborhood.